Our mission is to enable organizations to realize their customer-centric vision with ease, by teaching and coaching their change agents simple yet powerful techniques like Emotive Engagement by Design and Design Thinking for Brand Experience.
Emotive Engagement by Design is a powerful technique used in process analysis by cross-functional teams to gain insight on where their customer journeys stumble or become abandoned.
Design Thinking for Brand Experience is used to develop a customer-centric brand experience that informs your organization which capabilities they need to enable and prioritize at each interaction channel.
Customer Journey Consulting Inc. was launched by Emeline Tjan, a consulting executive who has provided Customer Strategy consulting to clients world-wide for over twenty years.